Betting Rules

These Betting Rules explain the general conditions that apply when you place a wager with Koru Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. By opening an account or placing a bet, you acknowledge that you understand and accept the rules that apply to your activity.

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1. General betting requirements

Koru Casino provides online gambling services subject to applicable law, regulatory requirements and the rules displayed on the relevant product or betting interface. These rules are intended to explain the usual process for placing and settling bets. Additional rules may apply to a particular game, market, promotion or payment method. You should always review the information shown before confirming a wager.

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You are responsible for using the service lawfully from a location where online gambling is permitted. You must also comply with any local restrictions that apply to you. Access to the website does not mean that every product or form of betting is lawful in every location. If you are unsure whether you may use an online gambling service, obtain independent legal advice before creating an account or placing a bet.

You must provide accurate, current and complete information when registering and whenever account details change. An account is intended for the individual named on the account and must not be shared, sold, transferred or used by another person. You are responsible for keeping your login details secure and for all activity carried out through your account, unless you have promptly reported unauthorised access.

You must meet the applicable legal minimum age and any identity or eligibility requirements before betting.
You must use your own account and your own approved payment method, unless the applicable rules expressly allow otherwise.
You must not open or operate accounts for another person, conceal your identity or attempt to bypass account controls.
You must not use the service for unlawful activity, fraud, money laundering, cheating or any other prohibited purpose.
You must not interfere with the website, games, software, security systems or normal operation of the service.
You must follow any account, deposit, withdrawal, verification and responsible gambling requirements that apply.

Koru Casino may carry out age, identity, payment and security checks. Information or documents may be requested before an account is fully activated, before certain transactions are processed or at another stage of the customer relationship. If requested information is not supplied, is incomplete or cannot be verified, access to some or all services may be restricted in accordance with the applicable terms.

2. Placing and accepting bets

A bet is treated as submitted when you select the relevant option, enter the required stake and confirm the wager using the available betting controls. The information shown on screen should be checked carefully before confirmation. This includes the game or market, selection, odds or price, stake, potential return and any other conditions displayed at the time.

A bet is not accepted until it has been recorded by the Koru Casino system. A message, receipt, reference or entry in your account may be used to show that a wager has been recorded, but you should not rely solely on a screen remaining open or a payment being attempted. If there is a connection problem, system interruption or unclear result, check your account history before trying to place the same wager again.

Displayed odds, prices, balances and potential returns may change before a bet is confirmed. The price or terms that apply are those accepted and recorded by the system, subject to these rules and any applicable product rules. A bet may be refused, limited, delayed or subject to a changed price where the system or the relevant market requires it. No wager should be considered accepted merely because an amount has been entered into a bet slip.

Stake and balance controls

You must have sufficient cleared funds or an otherwise authorised balance method available when placing a bet. A wager will not normally be valid if the required stake cannot be authorised or deducted. You should review your available balance and transaction history regularly. Any displayed balance is subject to later correction where a transaction has failed, been reversed, duplicated or affected by a technical or processing issue.

Once accepted, a bet generally cannot be changed or withdrawn unless a cancellation, editing or cash-out feature is specifically made available for that product. Where such a feature is offered, it is subject to the conditions and availability shown at the time. A request to cancel or amend a wager is not effective until it has been confirmed by the system.

Prohibited conduct

You must not use automated tools, bots, scripts, technical exploits or unfair methods to obtain an advantage. You must not attempt to manipulate an outcome, interfere with another customer’s account, exploit a software fault or place bets using information obtained through unlawful means. Suspected irregular activity may be reviewed, and related transactions may be delayed or restricted while checks are completed.

3. Results, settlement and corrections

Bets are settled using the official result or settlement information applicable to the relevant game, event or market. The relevant product rules may explain how a result is determined, including the treatment of postponed events, abandoned events, changed venues, incomplete games, technical interruptions and disputed outcomes. You should read those rules before betting because settlement can differ between products.

Where a bet requires an event or game to be completed, the applicable rules will determine whether the wager remains open, is carried forward, is settled using an official result or is declared void. A result may be amended if the original result was later found to be incorrect, invalid or affected by an official correction. Account balances may be adjusted to reflect the correct settlement.

If a bet is declared void, the usual outcome is that the relevant stake is returned or the wager is removed, subject to the specific rules for that product. Multiple selections may be treated differently from individual selections if one part of a wager is void. The terms shown for the relevant market or game will determine how the remaining selections are settled.

Errors and technical issues

Koru Casino may correct an obvious error in odds, prices, displayed information, results, account balances or settlement records. An obvious error may include a typographical mistake, a clearly incorrect price, a duplicated transaction, an incorrectly identified selection or a result that does not match the applicable official information. If an error affects a wager, the bet may be settled using the correct information, made void or otherwise corrected under the relevant rules.

A bet or transaction may be cancelled, suspended or reviewed if it is affected by a website fault, communication failure, software defect, data error, security incident or other event outside normal operation. Koru Casino will apply the relevant terms and available records when determining the appropriate correction. You should not attempt to take advantage of a known error and should report suspected problems through the available customer support or account channels.

Payments and winnings

Successful winnings and returned stakes are credited according to the applicable account and payment procedures. Withdrawals may be subject to identity verification, payment checks, account review and other lawful requirements. The name and ownership of a payment method may need to match the verified account information. A transaction can be delayed or declined where it cannot be verified, would breach a rule or is affected by a payment provider or financial institution.

You are responsible for checking your account records and raising any apparent discrepancy as soon as reasonably possible. Records held by the system may be used to investigate a dispute, including the time of submission, the status of a wager, the applicable price and the settlement information. Nothing in these rules removes any rights that cannot lawfully be excluded.

4. Responsible and fair betting

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet money you can afford to lose and set a personal budget before you begin. Do not increase your stakes to chase losses, borrow money to gamble or continue playing when gambling is affecting your finances, relationships, work, study or wellbeing.

Set spending and time limits before starting a session.
Take regular breaks and avoid betting when tired, upset or under the influence of alcohol or other substances.
Keep gambling separate from essential household expenses and financial commitments.
Do not ask someone else to gamble through your account or allow another person to control your bets.
Use the available account controls, including deposit, spending, session or access restrictions where offered.
Seek independent support if gambling no longer feels enjoyable or manageable.

Koru Casino may apply safer gambling checks, restrictions or account actions where required by its policies or applicable obligations. You may also request available tools to help manage your activity. Restrictions can affect your access to betting and may not be reversible immediately. You should read the Responsible Gambling information for guidance on available controls and support options.

These Betting Rules may be updated when the service, products, legal requirements or operational procedures change. The current version published on the website applies to future activity from the time it takes effect, unless a different arrangement is required by law. The applicable Terms and Conditions take priority if there is an inconsistency, and product-specific rules may apply in addition to these general rules.

If you have a question about a wager, review the relevant game or market information, your account history and the current Terms and Conditions first. Where further assistance is needed, use the customer support or help option available through the Koru Casino website. Do not send payment details or sensitive identity documents through an unverified channel.