Privacy Policy

A casino website typically needs to handle several categories of information to operate accounts, process activity and provide a secure service. The information collected will generally be limited to what is reasonably needed for the relevant purpose. Depending on the circumstances, this may include the following:

• Account details, such as a player’s name, date of birth, username, password, contact details and account preferences.
• Identity and verification information, such as copies or details from identity documents, evidence of age, residential information and information used to confirm that an account belongs to the person using it.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details and records of transactions or account adjustments.
• Communications and support information, including messages, enquiries, feedback, complaints, records of contact and information provided when assistance is requested.
• Technical, device and usage information, such as an IP address, browser type, operating system, device identifiers, approximate location, login activity, pages viewed and interactions with the website.
• Cookie and similar technology information, including identifiers and preferences that help the website remember settings, operate correctly and understand how its services are used.

Operating accounts and services

Information may be used to create and manage a player account, provide access to casino features, maintain account settings, record activity, process requests and communicate about the services. It may also be used to provide customer support, investigate technical problems and respond to questions or complaints.

Verification, safety and fraud prevention

Identity, device, payment and activity information may be reviewed to verify accounts, confirm eligibility, prevent unauthorised access, detect suspicious or fraudulent behaviour and protect players and the website. These checks may involve comparing information supplied by a player with information available through appropriate verification and security processes.

Legal and operational requirements

Information may be used to meet legal, regulatory, accounting, tax, audit, reporting and responsible gambling requirements that apply to online gambling services. It may also be used to enforce website terms, resolve disputes, protect rights and property, respond to lawful requests and maintain reliable business records.

Communications and marketing

Players may receive service messages about account security, transactions, verification, important changes or other necessary matters. Where permitted and where a player has provided an appropriate choice or consent, information may also be used to send marketing communications about services, features or offers. Marketing preferences can be changed as described in the section about privacy rights.

Information may be combined from different parts of the website where this is reasonably necessary for the purposes described in this policy. We do not use personal information for unrelated purposes unless a player has been informed, has given consent where required, or the use is otherwise permitted.

How to exercise your rights

Players may contact support@korucasino.best to make a privacy or data request. The email should explain the request clearly and include enough information to help identify the relevant account. For security, we may need to verify the requester’s identity before providing information, changing account details or completing a request.

• Access personal information held about you and, where appropriate, receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where there is no continuing reason for it to be retained or processed.
• Withdraw consent to marketing communications at any time, including by using an unsubscribe option where one is provided or by contacting support@korucasino.best.

A request to delete information does not necessarily mean that every record can be removed immediately. Some information may need to be retained for a period required by law, for accounting or transaction records, to prevent fraud, to resolve disputes, to protect the website or to establish, exercise or defend legal rights. This means that some records must be kept even after an account is closed.

Withdrawing consent to marketing will not usually affect essential service communications. Players may still receive messages needed to operate an account, process transactions, complete verification, maintain security or provide important information about the services.

Keeping information accurate

Players should update account information when it changes. Requests to correct information can be sent to support@korucasino.best. If information cannot be changed immediately because it is connected with a completed transaction, verification record or legal requirement, we will explain the position where appropriate and record relevant corrections or clarifications.

Questions and concerns

Questions about this Privacy Policy, the handling of personal information or a data rights request can be directed to support@korucasino.best. We will review requests and respond in a reasonable manner, subject to identity checks, applicable requirements and the need to protect the privacy of other people.