Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to solve financial problems or manage difficult emotions. Koru Casino encourages informed choices, sensible limits and early action whenever gambling stops being fun.

Gamble for entertainment

Online gambling involves risk. There is no guaranteed way to win, and past results do not predict future outcomes. Losses can occur even when you understand the rules and play carefully. You should only gamble with money you can afford to lose after essential living costs, bills, savings goals and other financial commitments have been covered.

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Treat gambling as entertainment rather than a source of income. It should not be viewed as a solution to debt, unemployment, financial pressure or unexpected expenses. Gambling is also not a reliable way to change your mood, escape stress or recover money that you have lost. If you are gambling to cope with personal difficulties, consider taking a break and speaking with a qualified support service.

Practical ways to stay in control

Set a spending limit before you begin and do not increase it during a session.
Set a time limit and take regular breaks away from the screen.
Keep a record of deposits, withdrawals, wins and losses so you have a realistic view of your gambling.
Never borrow money, use essential household funds or sell possessions to gamble.
Do not chase losses by increasing stakes or continuing for longer than planned.
Avoid gambling when you are angry, upset, tired or affected by alcohol or medication.
Keep gambling separate from financial responsibilities, relationships, study and work.
Use available account controls and ask for help if you cannot follow your own limits.
Decide in advance how much you can afford to spend and stop when that amount is reached.
Do not rely on a future win to pay bills, meet household expenses or repay borrowed money.

Before starting a session, consider whether you are in the right frame of mind to make sensible decisions. A clear plan can help reduce impulsive choices. If you feel pressure to continue, increase your stakes or make another deposit, stop and take time away from gambling. A break can help you review your decisions without the urgency of an active session.

Recognise the warning signs

Gambling-related harm can develop gradually. Some people first notice changes in their spending, while others notice changes in their mood, relationships, work or daily routine. Recognising a problem early can make it easier to take action. You do not need to wait until serious financial or personal harm has occurred before seeking support.

Consider whether any of the following statements apply to you. A single sign may be enough reason to pause and review your gambling, particularly if the behaviour is becoming more frequent or difficult to control.

You spend more time or money gambling than you intended.
You regularly think about gambling, your next session or how to find more money to play.
You increase your stakes because smaller bets no longer feel exciting.
You gamble to win back money you have lost.
You hide or minimise your gambling from family, friends or people you trust.
You feel anxious, irritable, guilty or distressed when you are not gambling.
You miss work, study, family activities or other responsibilities because of gambling.
You borrow money, use credit or delay bills and essential expenses to continue gambling.
You have tried to cut down or stop but have not been able to do so.
Gambling is causing conflict, financial pressure or changes in your relationships.
You make repeated deposits after deciding that you had finished gambling.
You use gambling to deal with loneliness, sadness, stress, anger or other difficult feelings.

If these signs feel familiar, stop gambling and seek support. Talking to someone early is a positive step, not a failure. A qualified gambling counsellor can help you understand your behaviour, make a plan and consider practical options for reducing or stopping gambling.

You may also wish to speak with a trusted family member or friend. Sharing your concerns can reduce secrecy and provide practical accountability. Choose someone who will respect your privacy while helping you follow the limits or break that you have decided to put in place.

Use limits, breaks and self-exclusion

Koru Casino encourages players to use responsible gambling features and support options when they need greater control. Depending on the account tools available to you, you may be able to set deposit, spending or loss limits, set session reminders, request a temporary break or close your account. Read the instructions for each option carefully before confirming a setting.

Setting personal limits

Choose limits that reflect your personal budget, not the amount you hope to win. A limit should remain affordable even if the full amount is lost. Consider your income, regular bills, savings goals and other commitments before deciding what you can reasonably spend. Do not use credit, loans, overdrafts or money needed for essentials to continue playing.

Limits work best when they are planned before gambling begins. If you reach a limit, treat it as a clear signal to stop rather than a reason to deposit more or change the setting. A limit cannot remove the risk of gambling, but it can provide a useful boundary and encourage more deliberate decisions.

Taking a temporary break

A temporary break can provide time to reflect on your gambling without the pressure of making decisions during a session. During a break, avoid using other gambling accounts or services to continue playing. You can remove gambling applications or shortcuts from your devices, review your payment settings and ask someone you trust to support your plan.

Self-exclusion and account closure

If you want to stop gambling, self-exclusion may be an appropriate option. Self-exclusion is a formal request to prevent or restrict access to a gambling account for a selected period or through an applicable process. Choose a period that gives you enough time to seek support and make lasting changes.

If you request account closure or self-exclusion, do not open another account or try to work around the restriction. Do not use another person’s account to continue gambling. If you need help using an account tool, contact Koru Casino through the support channels available on the website. Requests may require information to confirm the account and apply the requested setting.

Account controls are intended to assist you, but they are not a substitute for professional advice where gambling is causing harm. If you are finding it difficult to stop or stay within your limits, seek independent support as soon as possible.

Support for players, families and friends

Support is available for people who are worried about their own gambling, as well as for family members, friends and other people affected by someone else’s gambling. You can speak with a gambling support service in your Australian state or territory, contact a qualified counsellor or discuss your concerns with a health professional. Services may provide confidential information, counselling, financial guidance and help with planning a break or stopping completely.

If money is a concern, consider speaking with a financial counsellor before taking out credit or making further payments towards gambling. A financial counsellor can help you understand your obligations and consider practical steps for protecting essential income. You may also wish to ask your bank or payment provider about available spending controls.

Family members and friends can be affected by gambling harm even when they do not gamble themselves. If someone close to you is struggling, raise the subject calmly and without judgement. You can encourage them to seek professional support, protect shared finances and set boundaries around lending money or covering gambling-related debts. You can also seek support for yourself.

Steps to take if gambling is becoming difficult to manage

Stop gambling and avoid making further deposits while you decide what support you need.
Tell a trusted person what is happening and ask them to help you stay accountable.
Review your recent gambling activity, bills and available funds without trying to win back losses.
Use an appropriate limit, temporary break, account closure or self-exclusion option.
Contact a gambling support or health service for confidential advice.
Seek financial counselling if gambling has affected bills, credit, debt or household money.
Remove saved payment details and reduce easy access to funds that could be used for gambling.
Make a plan for difficult moments, including activities and people you can turn to instead of gambling.

If gambling has contributed to immediate safety concerns, severe distress or thoughts of self-harm, seek urgent help through local emergency services or a crisis support service in Australia. Your immediate safety is more important than any account, payment or gambling issue.

Our responsible gaming commitment

Koru Casino is committed to providing clear information about responsible gambling and making support options available through the website. We expect players to use gambling services lawfully and responsibly. We may take steps in accordance with applicable requirements and our terms when there are concerns about account use, age, identity, financial activity or responsible gambling.

Gambling is not available to people under the applicable legal age. Do not allow children or other unauthorised people to access your account. Keep your login details private, use device security features and log out when you have finished. If someone under the legal age may have accessed an account or gambling service, stop using the account and contact support through the available website channels.

Responsible gambling is a shared responsibility. We provide information and tools, but no tool can remove the risks of gambling or guarantee that a player will stop when they intend to stop. Be honest with yourself about your behaviour, take action early and seek independent support whenever you are concerned.

Before gambling, make sure you understand the relevant terms, game rules and account settings. If you are unsure about a feature or need help taking a break, use the support options shown on the Koru Casino website. You can choose to stop at any time.

Do not let another person use your account, and do not use another person’s account to avoid an account control or restriction. If you believe your account security has been compromised, stop using it and follow the available support process. Keeping account information accurate and secure helps responsible gambling tools work as intended.

Information on this page is general information and is not a substitute for medical, financial or legal advice. Gambling support services and qualified professionals can provide guidance based on your circumstances. Seeking help early can make it easier to regain control, protect your finances and support your wellbeing.

Responsible Gaming

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